Case Study — Roofing
Denver roofer 3x'd claim capacity after a hailstorm
Front Range Roofing | Denver, CO | Spring 2025 hailstorm response
The problem
A major spring 2025 hailstorm battered the Denver metro, generating thousands of roofing claims almost overnight. Front Range Roofing’s owner, Kyle M., saw the opportunity of a decade — and the operational bottleneck that would kill it.
“We had more job leads in one week than we’d had in the previous six months. But every one of them was going to produce a claim check with a mortgage company on it. Our office coordinator was already drowning in the 12 active claims we had before the storm. There was no way we were going to service 40+ new jobs on paperwork alone.”
In Colorado’s Front Range, the top mortgage servicers by volume are Wells Fargo, Mr. Cooper, Rocket Mortgage, and US Bank — four different processes, four different packets, four different P.O. boxes. The servicer mix, combined with simultaneous volume, made the manual workflow impossible.
The CoPayee solution
Front Range upgraded to CoPayee’s Scale plan and onboarded in a single afternoon. As claim checks came in, Kyle’s coordinator photographed each one into CoPayee. The AI read every check — payees, claim number, carrier, amounts — identified the servicer, and generated the complete packet. For Wells Fargo, that meant the full Home Recovery Kit (4 forms); for Rocket Mortgage, a portal-ready PDF bundle; for Mr. Cooper, the digital packet for insuranceclaimcheck.com.
The team used CoPayee’s e-sign invites to collect homeowner endorsements remotely — critical for families displaced by the storm who weren’t near a printer.
Results
- 47 claims processed in 60 days — 3x their previous 90-day capacity
- $1.9M in claim funds unlocked, averaging 18 days per check from submission to first disbursement
- Zero rework cycles — no packets returned for missing forms
- 1 office coordinator instead of 3— Kyle didn’t have to hire temporary staff despite tripling volume
- Cash flow stayed positive — no line-of-credit draws needed to front materials on claim-funded jobs
Key takeaway
“The storm-chaser crews from Texas had more trucks than us. We beat them on paperwork. Homeowners saw checks clear in 18 days with us versus 45 with the out-of-state guys. That’s who got the next referral.”
— Kyle M., Owner, Front Range Roofing