Questions about insurance check endorsements

When an insurance company issues a claim check and your mortgage company is listed as a co-payee, you can't cash the check without your mortgage company signing (endorsing) the back of it. This is called the endorsement process, and it's usually handled by your servicer's "loss draft department."

Because your mortgage company has a financial interest in the property. Your insurance policy lists the mortgage servicer as an additional insured, so claim checks are made out to both you and the servicer. This protects the bank by ensuring claim funds are actually used to repair the property.

Without help, most loss draft departments take 30 to 90 days, depending on the servicer and the size of the check. Wells Fargo, Mr. Cooper, Chase, and other major servicers all have different forms, inspections, and rules that slow things down.

A loss draft is the process your mortgage servicer uses to hold and disburse insurance claim funds. Most servicers deposit the check into an escrow account and release the money in stages as repairs are completed and inspected.

CoPayee uses AI to read your insurance claim check, identify every payee and your mortgage servicer, and generate the exact packet that servicer requires — including a cover letter, loss draft affidavit, and their required forms. It then sends e-sign links to every payee so endorsements are collected in one flow.

No. CoPayee is an independent software tool. We do not touch claim money, provide legal advice, or act as a licensed public adjuster. We help you prepare and deliver paperwork faster.

CoPayee is primarily built for restoration contractors, roofers, general contractors, and public adjusters who deal with insurance checks regularly. We also offer a one-time $49 DIY Claim Kit for homeowners trying to get a single check endorsed on their own.

Yes. The free tier gives you one active claim (lifetime, not per month) with full AI OCR and one document packet included. It's limited to verified contractors and public adjusters so homeowners don't abuse it.

During signup, we ask for your Google Business Profile URL and verify that it resolves to a real business listing. It takes under a minute and is automated for most signups.

Pro is $199/month (15 claims/month), Scale is $499/month (50 claims/month), and Enterprise is custom-priced. Annual plans save you two months. See the pricing page for the full breakdown.

We use Anthropic's Claude Vision model to extract payees, amounts, claim numbers, memo lines, and conjunctions (AND vs OR). Our system also identifies your mortgage servicer from the check data and looks them up in our database of loss draft departments.

Yes — our packets use each servicer's official forms and follow their documented loss draft process. We don't submit anything experimental; we just make it faster to prepare what they already require.

No. Every signature is collected from the actual payee via a secure e-sign link sent to their own email, with full audit trail (timestamp, IP, user-agent, document hash). Attempting to impersonate a payee is a violation of our Terms of Service and federal law.

We cover all major national servicers and most mid-size ones. If yours isn't listed, our AI assistant will walk you through generating a generic loss draft packet and finding your servicer's loss draft department contact.

Yes — the free tier includes one full claim and one document packet. No credit card required. Paid plans also come with a 14-day trial.

Use the AI chat widget in the bottom right of any page — it can answer most questions instantly. For anything it can't handle, it will email our team at info@copayee.com.